Ryanair has been warned to deliver 'action, not words' by British aviation authorities after it failed to inform 400,000 customers of their full rights regarding cancelled flights. Ryanair has announced the cancellation of 462 flights from Dublin Airport over the winter period. “The law says that the consumers are well protected in these circumstances. The airline published the list of those flights on Thursday. What we have messed up is the allocation of holidays.We don't have enough stand-by coverage to cover the inevitable disruptions that happen - air traffic control disruption and weather," he said. The company announced its intention on Wednesday to “slow its growth” by cutting 18,000 flights from its winter timetable as it pulled 25 aircraft from the schedule. Ryanair has published a full list of all 1,616 flights that have been cancelled between now and 28 October. Ryanair boss Michael O'Leary during a press conference in Dublin where he has admitted the cancellation of flights due to pilot holidays is "a mess". When to book cheap flights to Dublin. Ryanair Q&A: What if my flights are cancelled? Can I get compensation? Ms Mannion said she had not been aware that the airline was about to announce more flight cancellations. Passengers on other routes will have the option of either rebooking on other flights on the same day or on a day close to the original booking, he added. A list of which flights have been cancelled and which are going ahead (for now) as Storm Ali batters Dublin Airport . 3) If you receive notification of two weeks or more, you will NOT be entitled to compensation - provided, of course, that the airline offers full re-routing or refund options. I'm overseas. Ryanair boss Michael O’Leary during a press conference in Dublin (Niall Carson/PA) Mr O’Leary said customers whose flights have been cancelled will receive an email by Monday evening. Please contact the providers directly, see contact list below. Before it is released, any rearrangements you make are at your own expense. “We just deal with customers’ rights.”. Ms Mannion said that the Irish Commission for Aviation Regulation (CAR) had adopted a different position to that taken by the British Civil Aviation Authority (CAA), but they had come to the same resolution. We are closely following the Ryanair massive cancellation of flights situation. "Ryanair is not short of pilots – we were able to fully crew our peak summer schedule in June, July and August – but we have messed up the allocation of annual leave to pilots in Sept and Oct because we are trying to allocate a full year’s leave into a 9 month period from April to December. However the Commissioner for Aviation Regulation in the Republic Cathy Mannion maintains maintains that EU regulations about treatment of passengers who have their flights cancelled is “open to interpretation.”. ), you may need to make changes. However, you are still due a refund or re-routing. Ryanair today (18 Sept) confirmed that it has published the full list of flight cancellations (now less than 50 per day) between Thurs 21 st Sept. to Tues 31 st Oct. next. The budget airline will contact passengers who could not get their flights … Photo: Frank McGrath, Ryanair’s CEO Michael O Leary pictured during a press conference where he addressed the recent Ryanair flight cancellations at Ryanair’s HQ in Dublin.Picture Credit:Frank Mc Grath I’m flying within the next six weeks. You can also check the links above. The company has since cancelled an extra 18,000 flights for the winter season in a move that will hit 400,000 customers. "While over 98pc of our customers will not be affected by these cancellations over the next 6 weeks, we apologise unreservedly to those customers whose travel will be disrupted, and assure them that we have done our utmost to try to ensure that we can re-accommodate most of them on alternative flights on the same or next day," Michael O'Leary said in a statement released to media. 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Ryanair has come under fire for cancelling up to 50 flights a day for the next six weeks as it moves to reduce a backlog of holidays for staff. Ryanair’s CEO Michael O Leary pictured during a press conference where he addressed the recent Ryanair flight cancellations at Ryanair’s HQ in Dublin. When it published a list of routes to be cut this winter yesterday, it appeared only one Irish route would be affected – with the airline halting all flights from London Gatwick to Belfast. If it is not possible to change the product/s you have purchased, you may be able to make a claim through your travel insurance provider. "This issue will not recur in 2018 as Ryanair goes back onto a 12 month calendar leave year from 1st Jan to 31st December 2018. Scroll down for specific flight, ferry and public transport updates. She said she also had drawn Ryanair’s attention to their “care and assistance” obligations. 18/9/17. A five-star hotel may not be a reasonable expense! In the event of a flight cancellation, the first source of refunds and re-routing should be with your airline. Britain’s aviation regulator told Sky News that the authority had been forced to take Ryanair to court in the past and would do so again. 1) If you receive less than seven days notice of cancellation and choose to be re-routed as soon as possible, you will NOT be entitled to compensation - provided your new flights depart within one hour of the original departure and land within two hours of the original arrival. Also worth noting is the fact that it covers transport and accommodation-related expenses only - i.e. “Despite assuring me there would be no further disruption, it is alarming that Ryanair has announced that more flights will be cancelled. Up to 50 flights a day have been cancelled for the next six weeks For a memorable journey into one of the most interesting cities around, book your Dublin flights with Ryanair, Europe’s favourite airline! If my outbound flight is cancelled, what happens my return flight? Gallery Travel News If your flight is cancelled and you choose to be re-routed as soon as possible, then you are entitled to meals and refreshments, hotel accommodation and transfers between the airport and hotel as required. This amounts to the withdrawal of some 87,000 seats . Ryanair has confirmed that customers who had their UK flights cancelled will be offered a refund. It failed to correct that information through a public statement despite CAA requests to do so earlier this month, having already seen about 2,000 flights grounded after the company miscalculated pilot leave. Ryanair is not obliged to offer refunds or re-routing for any flights that have not (yet) been confirmed as cancelled. 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